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FAQS

 

DO YOU SHIP TO POST OFFICE BOXES?

Madame Mak currently does NOT ship to P.O. Boxes for international (non-Australian) buyers. This is due to some of the postal carriers not being part of the P.O. Box network within the designated country. Please provide a valid street address during your check out to ensure your parcel will arrive to you! 
Madame Mak does ship to all addresses and P.O. Boxes locally within Australia!

DO YOU SHIP INTERNATIONALLY?

Yes, Madame Mak does ship internationally however only ships to select locations only. MADAME MAK DOES NOT CURRENTLY SHIP TO P.O. BOXES AT INTERNATIONAL LOCATIONS. Please check out using a valid street address to ensure your delivery arrives to you and isn't returned to sender. Unfortunately at this stage Madame Mak is unable to ship to any countries that fall within the European Union and the United Kingdom due to new customs regulations and VAT/tax laws. Members from these regions will be able to add items to their cart, however they will be unable to proceed with the transaction once their shipping location is selected in the dropdown menu of the cart.

HOW DO I WORK OUT MY SIZING?

It is important to order all of the MMJ rings in your TRUE SIZE. This allows Madame Mak to make any size compensations to your ring as necessary, depending on the width of your ring. Ring sizing can be complicated and as such I don't offer a ring sizing chart. If you are unsure of your size, the best way to find out is to be sized by a local professional jeweller (usually free!). Madame Mak can also send you a universal ring multisizer in the mail for a very small fee. Madame Mak creates some designs that don't run true to size. Regardless, she will be able to figure out your size based on the ring design if you tell her your TRUE size using a regular ring sizer! It's also a great idea to measure the internal diameter of one of your own rings that you wear (as well as its width) and send Madame Mak a photo of it, and maybe your hand as well! She'll take it from there! Please refer to the General Store Policies for more information on ring sizing.

WHAT ARE THE PAYMENT OPTIONS?

Items purchased online can be paid for using most cards (through the Stripe payment gateway), or through PayPal. Any bespoke commissions are payable in full prior to commencement via PayPal, and MMJ also accepts direct bank transfer from local customers within Australia. Any relevant payment details or links would be sent by Madame Mak directly to you in the event you engaged our services for a custom/bespoke creation. At this stage MMJ does not offer AfterPay or lay-by/layaway services.

HOW IS MADAME MAK JEWELLERY PACKAGED?

Madame Mak jewellery is packaged in black gift boxes made of a high quality hard (and recyclable) cardboard. If there are multiple items in an order, each item is boxed or pouched individually, and then placed into a larger solid recyclable box with recycled shredded filler. All items are packaged carefully before dispatch. Your order will include a silver or gold polishing cloth and a hand written thank you card. The outer ribbons are made of 100% recycled paper raffia. Madame Mak avoids the use of plastic packaging where possible. Currently, MMJ colours are hot pink and black!

DO YOU OFFER CUSTOM AND BESPOKE CREATIONS?

Madame Mak has devoted the first 6 months of her start up business to custom/bespoke creations, however she has made the decision (as of June 2021) to cease this aspect of her operations until further notice. Currently, all made-to-order silver and gold jewellery is not customisable and is being offered as-is, as per the product descriptions and photos.

DO YOU HOST JEWELLERY MAKING CLASSES?

Yes! Madame Mak endeavours to bring you value by hosting personalised tutorials. She is currently offering private (one-on-one) tuition online through zoom to help you create your own designs in wax. Students aren't required to have a jewellery set up at home- they will be able to watch Dahna demonstrate step by step, and can ask questions and take notes along the way. There are multiple classes on offer, available for purchase through the website.
Any topics that fall out of these agendas can be discussed with Madame Mak via email, and she can structure a tailored class just for you (where possible and where her skills allow)!
The studio has also opened (as of May 2022) for in-studio classes; introductory/beginners wax carving and bespoke classes tailored to the students specific needs. The beginners workshop is available for purchase through the website, and all bespoke classes are arranged separately via email communication.
Emails with enquiries and for bookings can be sent to dahnamak@gmail.com

HOW SHOULD I CARE FOR MY JEWELLERY?

With a few simple steps and a few guidelines, you'll be able to keep your Madame Mak jewellery looking brand new! For full details, please visit the "Jewellery Care" tab, under this "FAQ"tab.