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FAQS

How can Dahna Mak assist?

 

DO YOU OFFER CUSTOM CREATIONS?

Although Madame Mak has devoted the first 6 months of her start up business to custom/bespoke creations, she has made the decision to cease this aspect of her operations until further notice (as of June 2021).

HOW IS MADAME MAK JEWELLERY PACKAGED?

Madame Mak jewellery is packaged in black gift boxes made of a high quality hard cardboard. If there are multiple items in an order, each item is boxed/pouched individually, and then placed into a larger solid box with recycled shredded filler. All items are packaged carefully before dispatch. Your order will include a silver or gold polishing cloth and a hand written thank you card. The outer ribbons are made of 100% recycled paper raffia. Currently, MMJ colours are hot pink and black!

HOW DO I WORK OUT MY SIZING?

It is important to order all of the MMJ rings in your TRUE SIZE. This allows Madame Mak to make any size compensations to your ring as necessary, depending on the width of your ring. Ring sizing can be complicated and as such I don't offer a ring sizing chart. If you are unsure of your size, the best way to find out is to be sized by a local jeweller (usually free!). Madame Mak can also send you a universal ring multisizer in the mail for a very small fee. Madame Mak creates some very wide bands, thus some rings aren't going to run true to size. Regardless, she will be able to figure out your size based on the ring design if you tell her your TRUE size using a regular ring sizer! It's also a great idea to measure the internal diameter of one of your own rings (as well as its width) and send Madame Mak a photo of it. She'll take it from there!

HOW SHOULD I CARE FOR MY JEWELLERY?

Madame Mak makes solid jewellery to last a lifetime and does not gold plate! Nonetheless, it is important to prevent damage. All jewellery can be kept clean with a regular warm soapy bath and a soft brush (foundation brush preferable!). All sterling silver naturally tarnishes over time, however there are a range of silver polishing cloths and anti-tarnishing storage bags available to slow the tarnishing process. Please note, some designs are oxidized (intentionally tarnished) to enhance detail. These oxides wear off over time, but it's easy enough for the item to be oxidised again (most jewellers offer this). Some pendants and hoop earrings have very intricate designs which can trap oil and dirt more readily and create a lacklustre over time. A regular bath or dip in an ultrasonic cleaner will keep these jewels looking clean, shiny and pretty!

DO YOU OFFER A RESIZING SERVICE?

Madame Mak does not offer a resizing service on her designs at this stage, and some of her designs can't be resized at all (which is why they are made to your size!). If you receive your item and it doesn't fit correctly, please contact Madame Mak to discuss further options. A qualified bench jeweller can be recommended to assist you. Madame Mak is unable to offer refunds (partial or full) if you have given her an incorrect size- which is why she requests all customers are sized by a professional before ordering!

DO YOU OFFER RETURNS OR REFUNDS?

Madame Mak does not offer returns for change of mind, but may offer a return if you believe your item has been grossly misrepresented. Requests for returns will be assessed on a case by case basis. Returns can not be offered on any custom designs, however; Madame Mak will happily work with you to rectify any issues you may have with your order. Refunds are unable to be processed if the wrong ring size is selected by the purchaser at checkout.

DO YOU WORK WITH GOLD?

Madame Mak works with gold, however so far it has been by custom request only. Madame Mak is not currently offering custom/bespoke creations however she is working on a made-to-order range in solid 9ct gold. The products are slowly trickling onto the website- starting with the gold stacking bands! They are made to order in your size on request!

WILL YOU BE HOLDING JEWELLERY MAKING CLASSES?

Yes! Madame Mak endeavours to bring you value by hosting personalised tutorials. She is currently offering private (one-on-one) tuition online through zoom to help you create your own designs in wax. Students aren't required to have a jewellery set up at home- they will be able to watch Dahna demonstrate step by step, and can ask questions and take notes along the way. Students who sign up to introductory or more specialised tuition will receive a complimentary PDF copy of the Introductory Technical Guide to Wax Carving (valued at $129.95). A basic introductory wax carving zoom class runs for two hours. Please email for class outlines/information and pricing.

WHAT ARE THE PAYMENT OPTIONS?

Items purchased online can be paid for by card (through Stripe facilities), or through PayPal. Any customs/bespoke commissions are payable in full prior to commencement via PayPal. MMJ also accepts direct bank transfer from local customers within Australia (these details would be sent directly to you in the event you engaged our services for a custom/bespoke creation) . At this stage MMJ does not offer AfterPay or lay-by/layaway services.

HOW LONG DOES SHIPPING USUALLY TAKE AND WHICH CARRIER/SERVICE IS USED?

Shipping within Australia is with Australia Post express post (tracked) at a flat rate of $15. Most items arrive within 1-2 days of posting, provided there aren't any significant delays out of my control.
Shipping internationally is with a standard tracked service with Australia Post, and delivery timeframes vary greatly due to the current pandemic. Please see the international FAQ section below for further details.
Tracking numbers are provided shortly after the item has been lodged- please check your email inbox (and junk folder) for details!
Please note that Australia Post is currently experiencing postal delays both nationally and internationally.

DO YOU SHIP INTERNATIONALLY AND WHICH CARRIER DO YOU SHIP WITH?

Yes, Madame Mak does ship internationally however it is to select locations only. Unfortunately MMJ is unable to ship to any countries that fall within the European Union and the United Kingdom due to new customs regulations and VAT/tax laws. Members from these regions will be able to add items to their cart, however they will be unable to proceed with the transaction once their shipping location is selected in the dropdown menu of the cart. All international packages are sent with Australia Post standard post (tracked). Gold items are shipped with Australia post standard post however they are tracked and also insured with signature on delivery. Madame Mak is not responsible for any customs duties and import charges after the item has been cleared for export from Australia and is unable to be held responsible for any lost packages.